Refund policy

Last updated: October 5, 2026.

This policy applies to orders placed after this revised policy was published. Earlier orders remain subject to the return policy in effect when they were purchased.

Made-to-order merchandise

Our print-on-demand merchandise is made for each order. Except where applicable law requires otherwise, we do not accept returns or exchanges for a change of mind or because a customer selected the wrong size or color. Please review the product description and size guide before purchasing.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, email help@storybooksong.com promptly, preferably within 30 days of delivery. Include your order number, a description of the issue, and clear photographs if possible. We will review the problem and arrange an appropriate replacement or refund. This reporting request does not shorten any period or remedy required by law.

Please contact us before returning anything. A return may not be necessary. If a return is required, we will provide the correct address and instructions. The buyer is responsible for return shipping costs unless applicable law requires us to cover them or we expressly agree otherwise. Do not send merchandise to our mailing address or a fulfillment partner without authorization.

Return shipping costs

For any approved return where the law permits buyer-paid postage, the buyer pays the return shipping cost. Use a trackable service and keep proof of shipment. This policy does not transfer costs to the buyer where applicable law makes us responsible, including certain returns of defective or nonconforming goods.

Missing packages

Contact us promptly if your package has not arrived by its estimated delivery date. For Printful orders, please report a potentially lost package within 30 days of the estimated delivery date so we can submit a claim. We will investigate with the fulfillment partner or carrier. Your statutory rights remain unaffected.

Changes and cancellations

Contact us immediately to request an address correction, order change, or cancellation. We will check whether it is still possible. Once production starts, changes or cancellations may not be possible, subject to applicable law. Reshipping caused by an incorrect address supplied by the customer may involve an additional charge, which we will explain before proceeding.

Refunds

Approved refunds are issued to the original payment method. We aim to process them within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to post the refund. Contact us if it has not appeared within 15 business days of approval.

Mandatory consumer rights

We honor applicable statutory cancellation, return, and warranty rights, including any 14-day withdrawal right for eligible EU or UK purchases. Exceptions may apply to goods made to your specifications or clearly personalized. Printing a standard design after an order is placed does not automatically establish an exemption. Contact us for return instructions and information about applicable return costs. Nothing in this policy excludes rights relating to defective or nonconforming goods that cannot lawfully be excluded.